![]() Statewide, over $200 million from 2011 to today,” Maxwell contended in his remarks during the news conference. “In the Hudson Valley contract over the last five years, we’ve saved the state over $100 million. MAS manages Medicaid transportation for a total of 55 counties, having won contracts in four consecutive bid solicitations with the state Health Department dating back to 2011, the company said. Senior and supervisory staff earn between $35,000 and $60,000 per year, he added. “Most of the work we do is in public transit and taxis,” says Maxwell.įront-line employees earn between $25,000 and $40,000 per year, depending on their experience, says Maxwell. The MAS worker has to determine if the individual has access to a public-transit system or if the person would need a ride in a taxi or an ambulette (a specially equipped van). The MAS employees determine if the individual is eligible for the transportation benefit, if the transportation needed for a covered Medicaid service, and what type of transportation the Medicaid enrollees need. MAS employs customer-service representatives who work directly with Medicaid enrollees who need transportation to their health-care appointments. Their health plans, he noted, include a benefit that helps them travel to those appointments. MAS serves Medicaid recipients who can’t afford to travel to their doctor’s appointments, said Maxwell. It also has a Buffalo office, where it employs 50 people. Launched in 2004, MAS is headquartered at 375 W. MAS reapplied, along with other New York and out-of-state organizations, Maxwell added. The state Health Department near the end of 2015 solicited bids for the next contract. The firm’s most recent contract to serve the Hudson Valley was scheduled to expire at the end of May. The Hudson Valley contract is worth between $7 million and $9 million annually, Maxwell said in the CNYBJ interview. “Our ability to service the rest of the state would’ve been somewhat weakened without this anchor,” he said. In speaking with CNYBJ afterward, Maxwell called the Hudson Valley contract renewal “vital” as it represents about half of MAS’ service volume. ![]() With the new contract, MAS will also create an additional 50 positions over the next five years, he added. “That saves 350 jobs right here in Syracuse,” Maxwell said in his remarks during the event. The New York State Department of Health has extended its contract with Medical Answering Services, LLC (MAS) for an additional five years, Russ Maxwell, CEO of MAS, announced in a press conference May 12. SYRACUSE - A Syracuse–based firm will continue providing Medicaid-transportation services to the Hudson Valley region. The contract renewal means MAS can retain its 350 jobs in Syracuse and create an additional 50 positions. PAL Customer Service can be reached between 8:00 am and 4:00 pm, Monday to Friday.Russ Maxwell, CEO of Medical Answering Services, LLC (MAS), addresses local reporters in announcing the New York State Department of Health has extended its contract with MAS for services in the Hudson Valley regions for another five years. Sign up for Instant Updates and receive emails or texts on the routes you ride. Customer Care is open Monday to Friday, 7:00 am to 5:00 pm. Visit our Customer Care center at the Metropolitan Transportation Center (Bus Station) at 181 Ellicott St. ![]() Compliments, complaints, and other feedback for Metro Bus and Rail. ![]() Assistance planning a trip or clarifying a schedule.Have a special question? Specialists are available between 6:00 am and 6:00 pm, Monday to Friday. TTY / Relay 711 or information, bus and rail schedule times, and basic trip planning is available 24 hours a day through an automated system. 181 Ellicott Street Buffalo, New York 14203
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